History

Server incident

• ResolvedWe have resolved the issue and are monitoring for any out-of-place activity. We are working on rolling out a mitigation plan in the coming weeks to prevent any issues such as these from arising again.

  31 May 2016, 13:43 CEST

• IdentifiedWe have identified some intermittent errors on some of our webservers and have found the root cause. We are acting to mitigate the issue as fast as possible.

  31 May 2016, 13:19 CEST

Server incident

• ResolvedWe have identified and mitigated the source of the issue and everything should be running correctly again.

  27 May 2016, 11:11 CEST

• InvestigatingWe are having issues with some of our web delivery servers and are investigating.

  27 May 2016, 10:38 CEST

Database server outage

• ResolvedAt around 19:00 this evening a master database server behind the TwentyThree service failed, and as we were working to bring the service back online we identified a hardware malfunction (on a RAM block) on the server responsible for delivering the service. We quickly tried a quick recovery using the same hardware, but determined within a few minutes that the best viable option was to switch to using new hardware. The switch was made and all service restored at 19:44. During this interim the service was unavailable for a total of 25 minutes.

  31 Jul 2018, 19:06 CEST

• ResolvedThis incident has been resolved.

  17 May 2016, 19:42 CEST

• IdentifiedWe have identified an issue on a core database server that require the service to be switche to different hardware. This will cause emergency downtime over the next 10 minutes. This page will be kept up to date.

  17 May 2016, 19:32 CEST

Database server outage

• ResolvedAll service has been restored after 16 minutes of effective downtime on the core service. We sincerely apologise for the inconvenience caused.

  31 Jul 2018, 19:06 CEST

• ResolvedService has been restored to the database servers and we are monitoring server health to ensure everything is running smoothly.

  17 May 2016, 19:14 CEST

• MonitoringA fix has been implemented and we are monitoring the results.

  17 May 2016, 19:13 CEST

• InvestigatingThe TwentyThree service is unavailable due to an outage on a central database server. We're bringing services back online, and expect service to be restored momentarily.

  17 May 2016, 19:06 CEST