Postmortem -
Read details
Jun 17, 15:08 CEST
Resolved -
This incident has been resolved.
Jun 8, 16:30 CEST
Monitoring -
Fastly has resolved the problem on their network, and we're seeing full service restored to TwentyThree. We will continue to monitor availability and performance through the next hours. As we know more about the root cause and the mitigation steps, we will update this page.
We sincerely apologize for any inconvenience caused by the outage and invite you to reach out to
support@twentythree.com with any questions.
Jun 8, 13:02 CEST
Update -
The connection issues driven by the Fastly outage is continuing to affect the TwentyThree platform along with other significant internet product and media sites. If you're a planning webinars within the next hour, please reach out to our support team at
support@twentythree.com who can assist.
Jun 8, 12:49 CEST
Update -
We are continuing to monitor this outage, with updated status also being available from Fastly through
https://status.fastly.com, including which regions are affected.
Jun 8, 12:13 CEST
Identified -
We're currently seeing connectivity problems to the platform in some regions, including Scandinavia. The problem is caused by out outage from our global content delivery provider, Fastly, and we're looking at mitigation steps.
Jun 8, 12:01 CEST
Update -
We are continuing to investigate this issue.
Jun 8, 11:58 CEST
Investigating -
We are currently monitoring a network issue from our infrastructure provider for global video delivery. An incident is reported for their location in Copenhagen, Denmark, and we will update this thread with more information.
Jun 8, 11:54 CEST
