ResolvedWe have corrected the missing data from the 6-10th of December and the service is running normally once again.
History
Product Availability
99.82%
Past Events
31 Dec 2014
No incidents reported.
30 Dec 2014
No incidents reported.
29 Dec 2014
No incidents reported.
28 Dec 2014
No incidents reported.
27 Dec 2014
No incidents reported.
26 Dec 2014
No incidents reported.
25 Dec 2014
No incidents reported.
24 Dec 2014
No incidents reported.
23 Dec 2014
No incidents reported.
22 Dec 2014
No incidents reported.
21 Dec 2014
No incidents reported.
20 Dec 2014
No incidents reported.
19 Dec 2014
No incidents reported.
18 Dec 2014
17 Dec 2014
No incidents reported.
16 Dec 2014
No incidents reported.
15 Dec 2014
Resolved23 Video suffered significant downtime over the weekend, totaling almost an hour of measured unavailability Saturday evening and Sunday morning. For much of this time, embedded players, video playback and video websites were accessible to visitors -- but response times were high and performance lackluster. The problems were caused by a combination of two factors: First, we saw an order of magnitude increase in the requests made to a specific API endpoint, which was determined to be run in a non-malicious fashion by an automated script from a 23 Video customer. When this was diagnosed, the site was brought offline and the service response time and availability restored. We have since deployed upgrades to our infrastructure that will detect and shield against such incidents. Second, a misconfiguration in analytics reporting on a set of video players was revealed by the initial incident. This caused requests to be routed in an inefficient manner than worsened the effects of the first issue. We have also deployed an update to the configuration to avoid further incident. We sincerely apologise for the inconvenience caused by this, and are available for further questions by mail or phone.
14 Dec 2014
No incidents reported.
13 Dec 2014
No incidents reported.
12 Dec 2014
No incidents reported.
11 Dec 2014
No incidents reported.
10 Dec 2014
ResolvedOur data re-processing to include embed data is progressing, but is taking longer than anticipated. We expect to have it processed by the end of the week.
9 Dec 2014
ResolvedReprocessing the data will continue into the night, we are hoping to have it completed by tomorrow. Update will follow Wednesday once we have an exact estimate for when the data will be updated.
ResolvedWe are working on an issue where embed-information for the last four days (since saturday) is not available. We expect to have the data updated and showing correctly by the end of the day. We apoligize for the inconvenience.
8 Dec 2014
No incidents reported.
7 Dec 2014
No incidents reported.
6 Dec 2014
No incidents reported.
5 Dec 2014
No incidents reported.
4 Dec 2014
No incidents reported.
3 Dec 2014
ResolvedAll services are running normally.
2 Dec 2014
No incidents reported.
1 Dec 2014
No incidents reported.
Availability is (seconds up + seconds unmonitored) ÷ all seconds in the Europe/Copenhagen calendar month; only measured downtime counts against it, Maintenance included.