History

Routine analytics maintenance

• ResolvedAnalytics database maintenance has concluded and normal operation has been resumed. We expect data to be up to date within the hour.

  13 Mar 2017, 12:47 CET

• MonitoringOur analytics is currently delayed due to some routine database maintenance. We expect it to conclude during the day and analytics will resume updating - we will update post an update once maintenance is done and data is caught up again.

  13 Mar 2017, 10:10 CET

Degraded performance on the TwentyThree platform

• ResolvedThis afternoon we made a change in our storage setup while preparing for a routine capacity expansion. In this process we changed the rules for where uploaded content is stored, and in doing so we inadvertently put excess stress on one part of the storage system. For that reason, we started seeing an overall drop in performance in the hours after the change. Within the past hour we have completed the planned storage expansion, and in doing so we have also balanced priorities to clear the bottleneck. Due to the change, some content has been delivered with significant delays, and the TwentyThree administration system has been sluggish at time. We apologize for any problems caused.

  9 Mar 2017, 21:47 CET

• MonitoringWe're monitoring a potential performance issue on an internal storage system, causing some content to be delivered with significant delays.

  9 Mar 2017, 21:09 CET

• InvestigatingWe are currently investigating this issue.

  9 Mar 2017, 20:44 CET

Degraded performance on the TwentyThree platform

• ResolvedThe issue has been resolved, and all services are available. We apologize sincerely for all inconvenience caused.

  1 Mar 2017, 10:55 CET

• MonitoringA fix has been implemented and we are monitoring the results.

  1 Mar 2017, 10:40 CET

• IdentifiedWe're seeing timeouts on accessing the TwentyThree platform. The incident is being handled, and we expect full service to return within the next few minutes.

  1 Mar 2017, 10:38 CET