ResolvedOn the 9th of April between 15:00 UTC and 15:09 UTC the TwentyThree platform responded with high latency with a portion of requests taking tens of seconds to finish.
The issue occurred due to a problem with a cache layer, which led to excessive strain on our databases, leading to higher latency.
The higher latency affected the real-time parts of the system such as:
* Admin interface
* Engagement functionality on webinars
It did not affect:
* Video playback
* Ongoing live streams
9 Apr 2024
No incidents reported.
8 Apr 2024
No incidents reported.
7 Apr 2024
No incidents reported.
6 Apr 2024
No incidents reported.
5 Apr 2024
No incidents reported.
4 Apr 2024
No incidents reported.
3 Apr 2024
No incidents reported.
2 Apr 2024
No incidents reported.
1 Apr 2024
No incidents reported.
Availability is (seconds up + seconds unmonitored) ÷ all seconds in the Europe/Copenhagen calendar month; only measured downtime counts against it, Maintenance included.
