History

Slow responses from the the platform

• ResolvedWe identified the root cause of the long response times. During the affected period, we received traffic that stressed an internal our database and resulted in lookups waiting for results for longer than usual. Consequently, requests to the platform waited for database results and saw long response times. In response to the incident we optimised our systems to handle this traffic pattern, avoiding similar issues in the future.

  26 Sep 2023, 11:42 CEST

• ResolvedToday between 7:55 and 8:05 UTC the TwentyThree platform experienced long response times. We are looking into the causes of the issue and we will update the incident once we gather more information.

  25 Sep 2023, 10:53 CEST

Platform connection issues

• ResolvedToday between 7:37 UTC and 7:40 UTC we experienced a connectivity problem on the TwentyThree platform. For the duration of the issue, it was not possible to start webinars and some of the TwentyThree-hosted content was not available (depending on cache status on our CDN). The issue did not affect running webinars. Between 7:40 UTC and 7:49 UTC, we saw longer response times on the platform as it was recovering. This did not limit the platform’s functionality, but the platform would not provide our usual quality of service. The issue was caused by an update of the underlying infrastructure, which resulted in an unexpected disconnect between different components of the platform. In response to this issue we will be updating internal tooling and processes to prevent similar issues from happening in the future. We sincerely apologize for any inconvenience caused to our customers.

  1 Sep 2023, 12:45 CEST