Incident
Issue preventing speakers from joining webinar rooms.
ResolvedBetween 6:41 UTC and 7:20 UTC on the 13th of May we observed an issue preventing speakers from entering webinar rooms. This issue was caused by a new feature introduced to the WebinarTray that through a development oversight, caused an error to happen, specificaly for speakers, when entering the webinar room. Neither webinar producers, nor audience members were affeted by this issue. Timeline: * At 8:41 we received the first report of users having issues going into a webinar room; * At 8:46 and in the following minutes we received more reports of users having issues going into webinar rooms; * At 9:00 the issue got escalated to engineering; * At 9:04 the cause of the issue was identified; * Between 9:06 and 9:10 we tried to mitigate the issue for existing, live, or soon to be live webinars; * At 9:14 a resolution for the issue was developed and a patch created; * At 9:19 a patch got released fixing the issue; * At 9:20 access to the webinar room was back to nominal conditions and the issue fully resolved. Moving forward we'll work on improving our QA processes to make sure that issues like this one don't escape our tests and are caught before reaching our users.