Incident
Slow responses from the the platform
Affected: TwentyThree Platform, Webinars
ResolvedAt 14:01 UTC our applications lost connection to parts of its storage. While normally the connection should be automatically renewed, the automation failed to renew the connection. This led to errors when processing requests to the platform. At 14:05 UTC we identified the issue and manually triggered reconnects on appropriate parts of the platform, leading to recovery at 14:08 UTC. To prevent similar issues in the future, we’re adding more checks monitoring the connection between our platform and our storage, to detect and re-establish dropped connections. During the outage: * Running streams continued streaming * Some webinars speakers experienced losing connection to the webinar room * New viewers could not join webinars * Videos not cached by CDN were not be accessible * Admin interface of the TwentyThree platform was not accessible
ResolvedThis incident has been resolved.
MonitoringA fix has been implemented and we are monitoring the results.
InvestigatingWe are investigating an issue on the platform causing slow loading. We will update this thread when we know more.