Incident
Slow responses from the the platform
Affected: TwentyThree Platform, Webinars
ResolvedThe issue was caused by an update to our infrastructure. The update rolled out at 9:31 UTC, and we started seeing failures at 9:33 UTC. At 9:38 UTC we reverted the changes on our infrastructure, leading to recovery with full recovery at 9:41 UTC. The rollout of the update prevented our applications from connecting to their storage, leading to errors when processing requests to the platform. This update had been tested before, and we did not find any issues during the test phase. We will review and improve the testing phase of similar updates, to prevent similar issues from ocurring in the future. During the incident: * Running webinars kept streaming, but new viewers could not join * Our admin interface was generally unvailable * Our API was generally unvailable
ResolvedThis incident has been resolved.
InvestigatingWe are investigating an issue on the platform causing slow loading. We will update this thread when we know more.