Incident
We're investigating connectivity problems to the platform
Affected: TwentyThree Platform, Webinars, Analytics, Live streaming, Video Processing
ResolvedThis incident has been resolved.
MonitoringThe problem connecting to the platform has been fully resolved. We sincely apologize for any problems caused -- and please reach out to us at support@twentythree.com if you any questions or comments. The issue started at 07:07 UTC this morning when our team was alerted by our monitoring about network problems on the platform. By 07:11 UTC we had started work to identify the problem and determined that the problem was caused by a failure in a central networking component in our server location in Copenhagen, Denmark. We quickly decided to replace the failed hardware component with a backup and work had completed by 07:33 UTC when all service was restored.
MonitoringThe problems connecting to the TwentyThree platform have been resolved and full service restored. We are continuing to monitor the platform for any issues.
InvestigatingWe are seeing some network issues on our side here. We are looking into it right now, and are updating this page.
InvestigatingWe're investigating connectivity problems to the platform