Incident
Video platform server issues
ResolvedThe server issues have been resolved and full service restored. At around 14:20 a routine restart of a web server caused a cascade of failures across all of our web servers. We were notified immediately and set to work on restoring the service. Around 14:40 we started to see normal service on the platform at a degraded performance and over the following 10 minutes restored service to normal performance. Steps are being taken to avoid similar failures in the future.
IdentifiedWe are slowly restoring service across the platform, but performance may be temporarily affected while we get every server fully up and running.
InvestigatingWe are seeing issues with our web server affecting video site and backend access. We are investigating and will provide an update once we know more.