Incident
Analytics outage
ResolvedThis incident has been resolved.
MonitoringThe database backup has been successfully restored, but we are still reprocessing the data between the backup date (February 1st) and now. Data prior to February 1st is not affected. Our current estimate is 6 hours for the data to be fully up-to-date.
IdentifiedOur backup procedure is running and our current estimate is that restoration + reprocesing of the missed data will be done by around midnight tonight (February 3rd). Individual video statistics as well as site-wide statistics are still available from the "Video" tab in the meanwhile.
IdentifiedOur analytics database server crashed unexpectedly, causing a corruption with the current data. We are restoring the data from a backup, but due to the volume of data it will take some time.